Frequently Asked Questions
Everything you need to know about our premium kitchen tools.
How should I care for my high-carbon steel knives?
High-carbon knives require immediate drying after use to prevent rust. We recommend hand-washing only and applying a food-safe blade oil periodically to maintain the steel's integrity.
What is your return policy for kitchenware?
We offer a 30-day return policy for unused items in their original packaging. Please note that used cutlery cannot be returned due to hygiene and safety standards.
Do you offer professional sharpening services?
Yes, we provide expert hand-sharpening services using traditional whetstones. You can visit any of our retail locations or use our mail-in sharpening program.
How long does shipping take for domestic orders?
Standard domestic shipping typically takes 3-7 business days. Expedited shipping options are available at checkout for those who need their tools sooner.
Are your products covered by a warranty?
All our products come with a manufacturer's warranty against defects. This does not cover normal wear and tear, chips from improper use, or damage from dishwasher cleaning.
Can I use these knives on any cutting board material?
To preserve the edge of your knives, we recommend using wood or high-quality plastic boards. Avoid cutting on glass, marble, or ceramic surfaces as they will dull the blade instantly.